Since I started NWCI in 2009 my goal was to offer businesses an alternative to the high prices, slow turnaround, and hit and miss customer service that overwhelmed the trade show industry at the time. After years of work with our customers and manufacturing partners we have been bringing prices and turnaround times down year after year. We now have a great lightning fast graphic production program for the majority of our products!
Our new high-speed production program
NWCI is now extremely excited to offer the fastest product times in the industry on our entire standard line of retractable banner stands and pop up displays! All of our retractable banner stands are produced in 2 business days so any orders placed with usable artwork before 9am PST will ship the following business day. Our line of RPL pop up displays have a standard 2 day production and most of our other backwalls are 3-4 day production. We do offer rush production on most products for no cost as long as the product is shipped overnight. We offer all customers the ability to ship on their own account or to ship through NWCI with our great shipping rates.
We are able to offer this through our streamlined business operations taking all orders straight to production without delay. We proof all artwork on our end to ensure any problems are addressed immediately. Many of our competitors wait for pre-press to proof which causes delays if there are any issues with the file. We still have the same staff as 2009 and we are happy to have NO employee turnover which makes everyone at NWCI extremely knowledgeable and efficient due to our collaborative and highly functional work environment. Our manufacturing partners have heard our customers’ needs and appropriately revised and streamlined production to offer faster turnaround without sacrificing quality!
Dropping Prices – AGAIN
Over the last few months and starting again in 2017 NWCI is lowering our prices on many of our most popular products. Through our increased efficiency we are able to pass along the savings directly to our customers. We have consistently offered the lowest everyday prices on our products since we started and are continuously committed to maintaining our low price structure to add value for our customers.
Improved warranty policy and continued customer service program
Over the last year we have worked to make our warranty and returns straight forward and simple for our customers. All warranty claims have always been handled directly through our sales staff and will continue with faster and easier claim processing though our producers. Our goal is not to just sell a product, rather to provide a marketing solution that works for years which means fast and friendly warranty claims if the need arises. This is a small adjustment as we are still proud to have a less than 2% warranty claim rate so we do not process a lot of claims, but in the event of a defect we are making it easier than ever to replace/repair/reprint any defective product!
Our commitment to customer service is the founding principal in our business. We use technology in all the appropriate parts of our business but we are still old school in our customer service mentality. Printing large format advertising products is a personal experience for every business as it represents the company image. We do not have a phone tree or automated lines, all calls and emails come directly to us. I even have my personal cell phone number on our website so customers can call/text any time, any day. We strongly believe in true small business customer service so we make ourselves available all the time and if you call back next year to place an order you will talk to the same person that remembers you! This all sounds good on paper but there is constant work that goes into our ability to quickly and effectively help our large volume of clients. Many companies focus internal structure to advertise heavily and bring the highest volume of sales from year to year, while we focus on how to retain our customers and offer products and services that directly benefit them.